New Feature: Track Leads and Messages From Your Dashboard

Keeping track of customer inquiries across phone calls, WhatsApp and website forms can get messy fast — especially for a growing business fielding interest from multiple channels at once. That's why every inquiry submitted through your OpenList247 profile is now automatically organized in your business dashboard.

Each lead shows the customer's message, contact details and the time it came in, so you can respond quickly and keep a record of every conversation without digging through old messages across different apps and notebooks.

You can also update a lead's status as you follow up — new, contacted, converted, or closed — making it easy to see at a glance which inquiries still need a reply and which have already been handled, rather than relying on memory alone.

For businesses that receive a high volume of inquiries, this also makes it possible to spot patterns over time: which days bring the most leads, which services generate the most interest, and how quickly your team is typically responding.

Responding quickly matters — customers browsing a directory are often comparing a few businesses at once, and the first one to reply usually has the advantage, sometimes regardless of price or reputation. A fast, helpful reply can outweigh almost everything else in that first interaction.

We recommend checking your Leads section daily, even on busy days, since a single missed inquiry can be a lost customer who's already moved on to the next listing by the time you get back to them.

Check your Leads section in the business dashboard to see every inquiry your listing has received so far — and consider setting a daily reminder to review it, especially during periods when you're getting more attention than usual.